Orders, installation and connection support for your FlyGB eSIM.
Sign in with the email used for your purchase. My orders shows payment and delivery status. Delivered QR codes, ICCID and installation details are available in My eSIMs.
If payment is still pending, do not place another purchase to resolve the same payment. Contact support with the order number and payment reference. Never share your password or payment API credentials.
Before purchasing, confirm that your exact device model and region support eSIM and that the phone is carrier-unlocked. Connect to Wi-Fi before installation and follow the installation guide.
Select the installed eSIM for mobile data. Enable data roaming for that eSIM only if required by the plan. Follow the supplier's APN and network instructions. Do not delete an installed eSIM while troubleshooting.
Email support@flygb.shop with your order number, device model, destination and a description of the issue. Remove passwords, QR codes and activation codes from screenshots unless support explicitly needs them over a private channel.
Refund eligibility depends on the refund policy and supplier status. A refund request or pending refund is not confirmation that money has been returned.
